About Ketchupize

Welcome to Ketchupize! We are an Athens based design studio focused on designing cool art for headphones, sunglasses and more.
We only use high quality acrylic paint that will not fade or crack and seal it with varnish that will not fade away when wet. All headphones are tested before dispatch to ensure they are in working condition.


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Payment : We accept PayPal and credit cards through PayPal.

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SHIPPING

Estimated delivery time within Europe is 1 week.
Estimated delivery time outside Europe is 1-3 weeks.

All orders are dispatched from Greece(Europe). International Shipping transit ETA ranges from 5 business days to about 6 weeks, sometimes longer depending on each country's customs system. This time frame is in addition to our production time as most items are made to order. Please keep the production AND shipping times in mind when placing your order. We are not responsible for post office delays nor can we control how long a package gets held up in customs.

USPS and Canada Post have changed their International tracking policy and shipments from Greece and many other countries are not traceable online at the moment.


CUSTOMS

If your delivery address is not within Europe, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you.

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RETURNS

If you are not 100% satisfied with your product, you can return it within 30 days from the date of receipt. Items must be in unused condition and returned with all original packaging and accessories. Customer pays for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.

Personally customized products created especially for you cannot be returned.

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HEADPHONES

We do not manufacture the headphones, we only paint them, therefore we cannot offer a guarantee after the initial 30day period.

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DAMAGED GOODS

We take extra care in packing all orders as securely as possible and we rarely have parcels arriving damaged. As an extra reassurance to our customers we insure all orders against damage during transit and therefore we will replace any orders arriving damaged due to the postal carrier’s negligence. If an order is received damaged please do not accept the delivery. If you realize that an order is damaged after opening the parcel, please record the damaged items.