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Payment : We accept PayPal and credit cards through PayPal.
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Estimated delivery time within Europe is 1-2 weeks.
Estimated delivery time outside Europe is 1-4 weeks.
All orders are dispatched from Greece(Europe). International Shipping transit ETA ranges from 5 business days to about 6 weeks, sometimes longer depending on each country's customs system. This time frame is in addition to our production time as most items are made to order. Please keep the production AND shipping times in mind when placing your order. We are not responsible for post office delays nor can we control how long a package gets held up in customs.
All packages are assigned Tracking numbers, which are sent via automated email to our customers. It is the responsibility of the customer to monitor the progress of their package in transit. If a package is left unclaimed, the customer is responsible for all fees incurred with the re-shipment of the package.
CUSTOMS
If your delivery address is not within Europe, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you.
NOTE
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. If you've made an error in the shipping information on your order that causes your order to be rejected or lost, we cannot issue a refund or replacement of any kind.
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CANCELLATIONS
Because our products are made to order we only accept cancellations within 24 hours after purchase.
RETURNS
All our products are hand-painted with much love and are custom made for each customer specifically. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for them.
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HEADPHONES
We do not manufacture the headphones, we only paint them, therefore we cannot offer a guarantee.
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DAMAGED GOODS
We take extra care in packing all orders as securely as possible and we rarely have parcels arriving damaged. As an extra reassurance to our customers we insure all orders against damage during transit and therefore we will replace any orders arriving damaged due to the postal carrier’s negligence. If an order is received damaged please do not accept the delivery. If you realize that an order is damaged after opening the parcel, please record the damaged items.
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PRIVACY POLICY
Information I Collect: To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly. Why I Need Your Information and How I Use It I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services. Information Sharing and Disclosure Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. Data Retention I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. Transfers of Personal Information Outside the EU I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How to Contact Me Ketchupize is the data controller of your personal information. If you have any questions or concerns, you may contact me at ketchupize [!at] gmail.com.